Contact

Where to write

Use the address in the “Contact email” box near the top of this page. We check once a day and reply as soon as we have looked into it.

Reporting a problem

If a conversion fails or the result looks wrong, please include these four things. They are usually enough for us to reproduce it.

Which conversion you used (for example, Merge PDF), what kind of file it was, what appeared on screen, and which browser you were on.

Your files never reach our server, so nothing about them is recorded on our side. FileFlip has no log to look up, which makes your description the only clue we have.

Please do not attach the file itself. Not receiving your files is the whole point of this service.

Suggestions and everything else

If a conversion is missing or a screen got in your way, tell us. Describing when you needed it helps us decide what to build next.

Copyright complaints, privacy questions, and advertising or partnership enquiries reach us at the same address.

What we cannot help with

We cannot send you a converted file again. Conversions finish inside your browser and the result never passes through our server, so once you close it, it is gone from our side entirely.

We also do not help remove passwords from locked documents or strip watermarks.